Account & Data Deletion

This page applies to all apps published by AstroTech Solutions L.L.C-FZ (developer name: AstroTech Solutions) on the Apple App Store and Google Play.

Option 1: Delete your account in the app

1. Open the app and sign in.
2. Go to Settings (or Profile) → Account.
3. Tap Delete account and confirm.

Option 2: Request deletion by email

If you no longer have the app installed or cannot sign in, send an email to privacy@astrotechglobal.com from the email address linked to your account, with:

• The subject line "Account deletion request";
• The name of the app;
• The email address or username of the account.

We may ask you to confirm the request to verify that you own the account. We will process verified requests within 30 days and confirm by email once deletion is complete.

What is deleted

• Your account profile (name, email, username, profile photo);
• Content you created or uploaded in the app;
• Preferences, settings and push notification tokens;
• Usage data linked to your account.

What may be kept, and for how long

• Records of transactions and invoices, kept for up to 5 years where required by UAE tax and accounting laws;
• Information needed to prevent fraud or abuse, or to comply with legal requests, kept only as long as legally required;
• Anonymised, aggregated statistics that can no longer identify you.

Backups containing your data are overwritten within 90 days of deletion.

Delete some data without deleting your account

To delete specific data (for example, uploaded content) while keeping your account, email privacy@astrotechglobal.com describing what you want removed.

Subscriptions

Deleting your account does not automatically cancel subscriptions purchased through Apple or Google. Please cancel them in your App Store or Google Play account settings first.

See also our Privacy Policy.