Support
Help for users of applications published by AstroTech Solutions L.L.C-FZ.
Email support
Write to support@astrotechglobal.com. Include the app name, your device model and OS version, and a short description of the issue.
Response time
We aim to respond within 1–2 business days. Business hours: Monday – Friday, 9:00 – 18:00 (GST, UTC+4).
Delete your account
Want your account and data removed? See our Account & Data Deletion page.
Common questions
I can't sign in to the app. What should I do?
Use the "Forgot password" option on the sign-in screen. If you still cannot access your account, email support@astrotechglobal.com from the address linked to your account.
How do I update the app?
Open the Apple App Store or Google Play Store, search for the app and tap "Update". We recommend enabling automatic updates to get the latest fixes and security improvements.
How do I cancel a subscription?
Subscriptions purchased through the app are managed by Apple or Google. On iPhone go to Settings → [your name] → Subscriptions. On Android open Google Play → Profile → Payments & subscriptions → Subscriptions.
How do I request a refund?
In-app purchases are processed by Apple or Google, so refunds must be requested through them: reportaproblem.apple.com for Apple, or the Google Play order history for Android.
How do I report a bug or suggest a feature?
Email support@astrotechglobal.com with screenshots or a screen recording if possible. We read every message.
How is my personal data handled?
Please read our Privacy Policy. For privacy requests, email privacy@astrotechglobal.com.
Have a project in mind?
Tell us what you are building. We usually reply within one business day.