Privacy Policy
How we collect, use and protect your personal data.
1. Scope
This Privacy Policy explains how AstroTech Solutions L.L.C-FZ ("AstroTech Solutions", "we", "us" or "our") collects, uses, shares and protects personal data when you visit astrotechglobal.com (the "Website"), use any mobile or web application that we publish on the Apple App Store, Google Play or elsewhere (the "Apps"), or otherwise interact with us (together, the "Services").
An individual App may have its own privacy notice with additional details specific to that App. Where it does, that notice applies together with this Policy.
We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, the EU/UK General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Information we collect
2.1 Information you give us
- Contact and enquiry data: name, email address, phone number, company name and message content when you contact us or fill in a form.
- Account data: name, email address, username, password (stored in hashed form) and profile information when you create an account in an App.
- User content: content you choose to submit through an App, such as text, photos or files.
- Support data: information you provide when you request support, including device details and screenshots.
2.2 Information collected automatically
- Device and usage data: device model, operating system version, app version, language, time zone, crash logs, diagnostics and how you interact with the Services.
- Log data: IP address, browser type, pages visited and date/time of access.
- Identifiers: app instance IDs and, only with your permission where required (for example via Apple's App Tracking Transparency), advertising identifiers.
- Push notification tokens: if you allow notifications.
2.3 Information requiring your permission
Some App features may request access to your camera, photos, microphone, contacts or location. We only request this access when the feature needs it, we explain why, and you can withdraw permission at any time in your device settings.
2.4 Payments
In-app purchases and subscriptions are processed by Apple or Google. We do not receive or store your full payment card details. We may receive limited transaction information (such as purchase status) to provide the content you bought.
3. How we use information
- To provide, operate, maintain and improve the Services;
- To create and manage your account and authenticate you;
- To respond to enquiries and provide customer support;
- To send service-related communications such as security alerts and updates;
- To send marketing communications, only where you have agreed and with an option to unsubscribe at any time;
- To analyse usage, fix bugs and improve performance;
- To detect, prevent and address fraud, abuse and security issues;
- To comply with legal obligations and enforce our Terms & Conditions.
We do not sell your personal data.
4. Legal bases for processing
Where required by law, we rely on one or more of the following bases: performance of a contract with you; your consent (which you may withdraw at any time); our legitimate interests in operating and improving our business, provided they are not overridden by your rights; and compliance with legal obligations.
5. Sharing & third parties
We share personal data only as described below:
- Service providers who process data on our behalf under contract, such as cloud hosting, email delivery, analytics and crash reporting providers. They may only use the data to provide services to us.
- Platform providers such as Apple and Google, to deliver Apps, process purchases and send notifications, under their own privacy policies.
- Legal and safety: where required by law, court order or a competent authority, or to protect the rights, property or safety of us, our users or others.
- Business transfers: in connection with a merger, acquisition or sale of assets, subject to this Policy.
- With your consent in any other case.
Third-party services that may be used in our Apps (depending on the App) include:
| Type | Examples | Purpose |
|---|---|---|
| Hosting & database | Google Cloud / Firebase, Amazon Web Services | Store and serve app data |
| Analytics & crash reporting | Google Analytics for Firebase, Firebase Crashlytics | Understand usage, fix crashes |
| Notifications | Apple Push Notification service, Firebase Cloud Messaging | Deliver push notifications |
| Payments | Apple App Store, Google Play Billing | Process in-app purchases |
6. International data transfers
We are based in the United Arab Emirates, and our service providers may process data in other countries. When we transfer personal data outside the UAE, we take steps to ensure it receives an adequate level of protection, as required by the PDPL and other applicable laws, for example through contractual safeguards.
7. Data retention
We keep personal data only for as long as needed for the purposes described in this Policy. Account data is kept while your account is active and deleted within 30 days after you delete your account, except where we must keep certain information longer to meet legal, tax, accounting or fraud-prevention obligations. Enquiry emails are generally kept for up to 24 months.
8. Security
We use appropriate technical and organisational measures to protect personal data, including encryption in transit (HTTPS/TLS), access controls, and secure development practices. No method of transmission or storage is completely secure, but we work hard to protect your information and will notify you and the relevant authorities of a data breach where required by law.
9. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you and receive a copy;
- Correct inaccurate or incomplete data;
- Request deletion of your data;
- Restrict or object to certain processing;
- Data portability;
- Withdraw consent at any time, without affecting earlier processing;
- Lodge a complaint with a data protection authority.
To exercise these rights, email privacy@astrotechglobal.com. We may need to verify your identity, and we will respond within the time required by applicable law (normally within 30 days).
10. Account & data deletion
If an App lets you create an account, you can delete your account from within the App (usually under Settings → Account → Delete account) or by following the steps on our Account & Data Deletion page. Deleting your account permanently removes your account and associated personal data, except for data we are legally required to keep.
11. Children's privacy
Our Services are not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal data from them. If you believe a child has given us personal data, please contact us and we will delete it. If a specific App is designed for children, it will have a dedicated privacy notice that complies with applicable children's privacy laws and platform rules.
12. Cookies
This Website uses only the cookies strictly necessary for it to function, and embedded content (such as Google Maps and Google Fonts) may set its own cookies or collect your IP address under the provider's privacy policy. You can control cookies through your browser settings.
13. Changes to this policy
We may update this Policy from time to time. We will post the updated version on this page and change the "Last updated" date. If the changes are significant, we will notify you through the Services or by email where appropriate.
14. Contact us
For questions about this Policy or our privacy practices, contact:
AstroTech Solutions L.L.C-FZ
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
Email: privacy@astrotechglobal.com